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Welcome to our FAQ section! Here, we address some of the most common questions we receive about our cleaning services. Whether you’re a new customer or considering our services for the first time, we hope this information helps you make an informed decision.
General Questions
General Questions
1. What services do you offer?
1. What services do you offer?
We provide standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, window cleaning, and office/commercial cleaning. All services can be tailored to your needs.
2. How long does a typical cleaning take?
2. How long does a typical cleaning take?
Most cleanings take 2–4 hours depending on the size of the home and type of service. Deep or first-time cleanings may take longer.
3. What’s included in a standard cleaning?
3. What’s included in a standard cleaning?
Our standard cleaning includes dusting, vacuuming, mopping, wiping surfaces, cleaning kitchens and bathrooms, and removing trash. We’ll confirm the details during a walkthrough.
4. Do I need to be home during the cleaning?
4. Do I need to be home during the cleaning?
Not at all. Many clients provide access with a key or code. Just let us know your preference when scheduling.
5. Can you work around pets in the home?
5. Can you work around pets in the home?
Absolutely! We’re happy to work in pet-friendly homes. For everyone’s safety and comfort, we recommend keeping pets in a separate room or secure area during the cleaning.
6. Do you bring your own cleaning supplies?
6. Do you bring your own cleaning supplies?
Yes, we bring all the necessary products and equipment. Eco-friendly options are also available. If you’d prefer we use your supplies, just let us know.
Scheduling & Payment
Scheduling & Payment
7. How do I schedule or reschedule a service?
7. How do I schedule or reschedule a service?
You can call, text, or email us to book or make changes. Please provide at least 24 hours’ notice for rescheduling.
8. What forms of payment do you accept?
8. What forms of payment do you accept?
We accept cash, checks, bank transfers, and other agreed methods. Payment is due at the time of service.
Quality & Commercial Services
Quality & Commercial Services
9. What if I’m not satisfied with the cleaning?
9. What if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee. Let us know within 24 hours, and we’ll return to re-clean the area at no additional cost.
10. Do you clean offices or commercial spaces?
10. Do you clean offices or commercial spaces?
Yes. We provide flexible cleaning for offices and businesses, including after-hours or weekend options to avoid disruptions.
11. Are your cleaners trained and background-checked?
11. Are your cleaners trained and background-checked?
Yes. All employees undergo thorough background checks and training.
12. Are your cleaners insured?
12. Are your cleaners insured?
Yes. Our team is fully bonded and insured for your peace of mind.
13. How often should I schedule cleaning for my office or business?
13. How often should I schedule cleaning for my office or business?
It depends on your type of business, foot traffic, and standards. Many clients choose weekly or biweekly service, but we’ll recommend a schedule tailored to your needs during the estimate.
14. Do you clean up after remodeling or construction?
14. Do you clean up after remodeling or construction?
Absolutely. Our post-construction service removes dust, debris, and residue to leave your space clean, safe, and ready to use.
Still Have Questions?
Still Have Questions?
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